Privacy policy

Corporate Legal Identity

“VN Education” is a trading name of Venoire Ltd, a company registered in England and Wales with Companies House under registration number 13146966.
The registered office is 13 Ash Grove, Radlett, ENG, WD7 9FE, United Kingdom. Any reference to “VN Education”, “Venoire Ltd”, “we”, “us”, or “our” in this Privacy Policy refers to Venoire Ltd as the data controller under the UK GDPR and applicable data protection laws.

PRIVACY POLICY

VN Education operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). VN Education is powered by Shopify, which enables us to provide our Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you interact with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect or process the following categories of personal information:

  • Contact details: name, address, shipping and billing address, email, phone number.

  • Financial information: card details, payment confirmation, transaction details (processed securely by Shopify or other payment processors—we do not store full card details).

  • Account information: usernames, passwords, preferences, settings.

  • Transactional information: items viewed, added to cart, purchased, refunded, downloaded.

  • Communications: customer service messages, enquiries, complaints.

  • Device & technical information: IP address, browser type, device identifiers, connection information.

  • Usage information: browsing behaviour, clicks, time spent, interactions on the website.

  • Digital download logs: files purchased, download attempts, timestamps, device used (for fraud prevention and license enforcement).

Additional Data That May Be Collected

To improve service and prevent fraud, we may also collect:

  • Fraud detection signals

  • Login attempts and failed authentication logs

  • Malicious activity logs (e.g., repeated download violations)

  • Security-related metadata such as firewall or anti-abuse system flags

Sources of Personal Information

We may collect your information:

  1. Directly from you

  2. Automatically when using the Services (cookies, analytic tools)

  3. From Shopify and service providers

  4. From marketing partners, third parties, or affiliates

How We Use Personal Information

To Provide and Improve the Services

Including order processing, secure payment handling, account creation, shipping, fulfilment, digital download access, and customer service.

Marketing and Advertising

Sending promotional emails, personalised ads, product recommendations, retargeting.

Security, Fraud Prevention & Cyber Protection

We may use your information to:

  • Detect, investigate, or prevent fraud

  • Identify suspicious download activity

  • Block IP addresses or devices attempting cyber-attacks

  • Protect our website, users, and digital assets

  • Monitor for malware, phishing attempts, and abuse

  • Enforce licensing restrictions on digital products

Digital Download Security & Licensing

For digital products, we may:

  • Track downloads and logins to prevent unauthorised distribution

  • Disable access if fraudulent activity or chargebacks occur

  • Watermark or embed unique identifiers in downloadable files

Legal Compliance

Responding to legal obligations, government requests, or enforcing policies.

Cybersecurity Measures

To protect your data and digital purchases, we implement:

  • SSL encryption during data transmission

  • Secure hosting provided by Shopify

  • Firewall protection & intrusion detection systems

  • Encrypted password storage

  • Routine malware and vulnerability scans

  • Limited employee access based on role necessity

Despite strong safeguards, no online system is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps required by law.

Data Breach Procedure

In the unlikely event of a data breach:

  • We will investigate immediately

  • Notify affected individuals without undue delay

  • Inform the UK ICO if required by law

  • Provide guidance to protect yourself from potential harm

How We Disclose Personal Information

We may share your information with:

  • Shopify (hosting, payments, fraud detection)

  • Vendors & service providers (IT, analytics, shipping, email delivery)

  • Payment processors (Stripe, PayPal, etc.)—we do not store full card numbers

  • Business partners & marketing platforms

  • Legal authorities, if required

  • Affiliates within our company group

We do not sell personal information.

Relationship with Shopify

Shopify provides infrastructure, hosting, checkout, analytics, and fraud prevention.
Shopify may use your data to:

  • Provide and improve Shopify services

  • Offer enhanced fraud detection

  • Offer cross-merchant technology improvements

Shopify is responsible for processing certain personal information. Their privacy policy is available through the Shopify Consumer Privacy Policy.

Cookies, Tracking & Analytics

We use cookies and similar technologies to:

  • Recognise you

  • Keep your cart active

  • Analyse website performance

  • Personalise your experience

  • Show relevant ads

You may disable cookies in your browser, but parts of the site may not work.

Retention of Personal Information

We only retain personal information as long as:

  • You maintain an account

  • Necessary to provide Services

  • Required by UK law (e.g., tax regulations)

  • Needed to resolve disputes or enforce agreements

Different data types may have different retention periods.

International Transfers

Data may be transferred outside the UK/EEA.
Where required, we use:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Addendum

Your Rights

Depending on your location, you may have:

  • Right to access

  • Right to correct

  • Right to delete

  • Right to restrict processing

  • Right to data portability

  • Right to withdraw consent

  • Right to object to profiling and automated decision-making (where applicable)

We will not discriminate against you for exercising your rights.

Automated Decision-Making & Profiling

We may use limited automated tools to:

  • Detect fraud

  • Personalise product recommendations

  • Identify suspicious digital download behaviour

We do not make legally significant decisions solely by automated means.

Children’s Data

We do not knowingly collect data from children under the age of majority.
Parents may request deletion of any such information.

Changes to This Privacy Policy

We may update this Privacy Policy. The date at the top indicates the latest version.

Contact Information

For questions or privacy requests:

Email: support@vn-education.co.uk
Data Controller: Venoire Ltd (Trading as VN Education)